Return & Exchange Policy
Effective Date: 2025/16/5
At DoznaDigital, we prioritize customer satisfaction and service quality. Please review our return and exchange policy below:
1. Digital Services Policy:
Due to the nature of digital products and services (e.g., design, branding, development),Ā refunds are generally not issuedĀ once a project has started or been delivered.
2. Eligible Situations for Refund/Exchange:
- We may consider refunds or service revision only if:
The delivered service does not match the agreed specifications.
Major technical issues prevent the delivery of the service.
The request is made withinĀ 3 business daysĀ of service delivery.
3. Non-Refundable Situations:
Delay caused by lack of client communication or incomplete briefs.
Change of mind after work has begun.
Full completion and approval of the final delivery.
- Ā
4. How to Request:
- Send an email to ceo@doznadigital.comĀ with:
Your order number
Service description
Reason for refund/exchange
Our team will review your request and respond within 3 working days.